August
1999 QUESTION 3 Total Marks: 20 Marks |
Click here to access other
questions
Click to access |
| (a) | Interviewing is often used as a tool for
acquiring information regarding system details. Describe each of the five steps involved
in planning an interview.
|
[10] |
| (b) | The following are
examples of questions that should not be asked during an interview. In each case, explain
whether and why it is a poor way of asking for information. Also,in each case redesign the
question so that it is improved. (i) "You do agree with other personnel in your department that these two processes should be merged into one in the system, don't you?" (ii) "What are the different types of transactions made in this process, and what are the controls involved in each of them?"
|
|
| (c) | For each of the following cases, identify the
type of interview structure used, and describe the general advantage of the structure
used. (i) The interviewer started by asking general questions relating to the organization's area of business, broad tasks performed by each division. Upon obtaining a feel for the interviewee, the interview gradually started to concentrate on specific responsibilities associated with the department to which the interviewee belongs. (ii) The interviewer started by asking specific, pointed questions regarding difficulties faced by the interviewee in his job. These questions gradually eased into larger, more general questions that attempted to put into perspective the problems faced by the interviewee. The interview closed with a narrowing of questions by the interviewee, with the intention of confirming information provided by the interviewee.
|
|