| (a) |
There is a number of people in an organisation who might use computer-based information systems.For each of the following,list the type of information system that supports the application: (i)The codification and manipulation of knowledge.[1mark ] (ii)The automation of transaction data.[1mark ] (iii)The enabling of online access to the current status of organisational information.[1mark ] (iv)The assistance for making organisational decisions.[1mark ] (v)The conversion of data into meaningful and useful information.[1mark ]
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[5] |
| (b) |
List three approaches to system changeover.
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[3] |
| (c) |
For each of the following,identify which fact finding technique should be used: (i)To examine recorded operating procedures.[1mark ] (ii)To collect quantitative information.[1mark ] (iii)To collect qualitative information.[1mark ] (iv)To solidify hazy understanding regarding the system.[1mark ] (v)To review journals and articles related to the system.[1mark ]
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[5] |
| (d) |
Convert the following flowchart into Structured English:
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[4] |
| (e) |
For each of the following questions,define the evaluation criteria with which the question is concerned: (i)“Does the system meet the intended aims?”[1mark ] (ii)“Is a better service being provided?”[1mark ] (iii)“Can the system perform diverse operations?”[1mark ] (iv)“Are there fewer breakdowns compared to the previous system?”[1mark ]
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[4] |
| (f) |
List three ways in which complexity can be reduced in a system.
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[3] |
| (g) |
List three circumstances under which end-user development should be considered.
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[3] |
| (h) |
For each of the following,state whether it is a tangible or intangible cost: (i)Hardware maintenance costs.[1mark ] (ii)Training costs.[1mark ] (iii)Equipment costs.[1mark ] |
[3] |
