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(a)(i)What is an information centre ?[2
marks ]
(ii)List three different types of staff that you might expect to find
in an information
centre.[3 marks ]
(iii)For each type of staff in Part (ii),give a specific example of
a task that they might undertake.[3 marks ]
(b)(i)What is meant by outsourcing ?[1mark ]
(ii)Suggest two ways in which outsourcing might bring significant
benefits.[2 marks ]
(iii)Suggest two situations in which outsourcing would be a bad idea.[2
marks ]
(c)Newspaper advertisements and employment agencies represent two
different
approaches to recruiting staff.Give one advantage and one disadvantage
of each
approach.[4 marks ]
(d)(i)What is meant by business process re-engineering ?[2marks ]
(ii)Business re-engineering should begin with a clear development
of business
objectives.What other major steps would you expect to see?[3 marks
]
(e)You have recently joined a company that is about to set up a DP
department.It has been suggested that:
•the structure of the department should be established,and then
made
permanent,so that everyone will always know how things are supposed
to work;
only after this structure has been established will the DP staff be
recruited;
•there will be no detailed job descriptions;instead,there will
be a clear chain of
com and;everybody apart from the ost junior of programers will be
directly responsible for the activities of at most two or three others;nobody
will manage more than two or three people directly. What,in your opinion,is
wrong with these suggestions?What would you recommend instead?[8 marks
]
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