December
1998 QUESTION 1 (Compulsory) Total Marks: 20 Marks |
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| 1. | (a) | Explain why the following five factors might lead to poor cost estimation: | [5] |
| (i) inexperienced guessers | |||
| (ii) bad technical guesses | |||
| (iii) changes to the project | |||
| (iv) psychological factors | |||
| (v) lowballing
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| (b) List the six rules associated
with the structured walkthrough technique.
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[6] | ||
| (c) Describe the main characteristics of a self-managed team and
explain why this team structure can sometime lead to dramatic improvements in team
performance.
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[5] | ||
| (d) A key aspect of maintaining customer satisfaction is determining what the customers’ expectations are. List four commonly occurring customer expectations. | [4] | ||