August 2000
IM218 :INFORMATION MANAGEMENT

QUESTION 2

Total Marks: 15 Marks

• Question 1
• Question 3
• Question 4
• Question 5
• Cover Page

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SUGGESTED SOLUTIONS
for Question 2

(a)Why is it important to evaluate the performance of staff members on a regular basis?[2 marks ]

(b)With the aid of a diagram,outline a typical review process,explaining each step of the process carefully.[7 marks ]

(c)Explain,in some detail,how providing training for developers can reduce the workload of users.[3 marks ]

(d)Explain,again in some detail,how providing training for end-users can reduce the workload of developers.[3 marks ]