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(a)Why
is it important to evaluate the performance of staff members on a
regular basis?[2 marks ]
(a)To identify inadequacies (1 mark)and recognise
contributions (1 mark)
or consequences of these two points,such as ‘to identify those
who cannot do their job and should be released ’(1 mark)and ‘to
make sure that good people do not feel unrewarded and leave ’(1
mark),but both points must be addressed -1markforeach point [2 marks
]
(b)With the aid of a diagram,outline
a typical review process,explaining each step of the process carefully.[7
marks ]
(b)The review process:
•self review:employees are given review forms so that they can
rate their own achievements and performance (1 mark)
•review accomplishments:the supervisor should list and examine
all the
accomplishments of the employee;major accomplishments should be examined
in detail (1 mark)
•review problems faced:it is important that the obstacles that
the employee has had to overcome are taken into consideration (1 mark)
•performance review (positive):the reviewer needs to consider
the more favourable aspects of the employee ’s performance,allowing
management to acknowledge and recognise areas in which the employee
excels (1 mark)
•performance review (negative):negative aspects of performance
must be identified,if corrective actions are to be taken;allegations
should be supported by examples;tact should be employed (1 mark)
•comparative adjustments:the employee under review should be
compared to someone of the same salary scale and jobclassification
to provide an objective indication of performance (1 mark)
one
mark for each step that has been properly explained;no explanation
=¿no mark;total six marks
The diagram on page 3-10 of the trainers ’guide 1 mark for the
diagram
[7 marks ]
(c)Explain,in some detail,how providing
training for developers can reduce the workload of users.[3 marks
]
(c)Providing training for developers can
reduce the workload of users by making them more aware of ergonomics
(1 mark),making systems that are more reliable (1 mark),better suited
to requirements (1 mark),require less understanding or training to
use (1 mark)
one mark for each of these,or equivalent,distinct points,to a maximum
of three marks [3 marks ]
(d)Explain,again in some detail,how
providing training for end-users can reduce the workload of developers.[3
marks ]
(d)Providing training
for users can reduce the workload of developers because there is less
need for wizards or helper applications (1 mark),interfaces can be
less robust (1 mark),
some of the responsibility for reliable or sensible use can be placed
on the users (1 mark),
users are able to do some end-user development (1 mark),users can
customise the system themselves (1 mark)
one mark for each of these,or equivalent,distinct points,to a maximum
of three marks [3 marks ]
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